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CULTURAL INTELLIGENCE DEMYSTIFIED: EXPLORING ITS IMPORTANCE AND ESSENTIAL BEHAVIORS - CHAPTER 02

  ***Continued from Chapter 01 (Covered previously: Meaning & Understanding of Cultural Intelligence, Cultural Quotient, Definitions,   Components of Cultural intelligence , Framework for Cultural intelligence ) Link to Chapter 01: https://conceptsnest.blogspot.com/2024/05/cultural-intelligence-demystified.html Cultural Intelligence in Institutions Institutions, too, have cultures, often very distinctive; anyone who joins a new company spends the first few weeks deciphering its cultural code. Within any large institution, there are sparring subcultures as well: The sales force cannot talk to the engineers, and the PR people lose patience with the lawyers. Departments, divisions, professions, geographical regions—each has a constellation of manners, meanings, histories, and values that will confuse the interloper and cause him/ her to stumble. Unless, that is, he or she has a high Cultural Intelligence. Cultural Intelligence Profiles Global leaders who possess a high leve

CULTURAL INTELLIGENCE DEMYSTIFIED: EXPLORING ITS IMPORTANCE AND ESSENTIAL BEHAVIORS - CHAPTER 01

  IQ, EQ now CQ? As globalization has rendered the business environment more complex, dynamic, and competitive, the ability to function effectively in different cultural contexts, called Cultural Intelligence (CQ), has never been more important for institutions. Originally, the term cultural intelligence and the abbreviation “CQ” (Cultural Quotient) was developed by the research done by Soon Ang and Linn Van Dyne as a researched-based way of measuring and predicting intercultural performance.  The concept is related to that of cross-cultural competence but goes beyond that to look at intercultural capabilities as a form of intelligence that can be measured and developed . Cultural intelligence may be defined as “ a person’s capability to adapt as s/he interacts with others from different cultural regions ”, and has  behavioral, motivational,  and  metacognitive  aspects. Without cultural intelligence, we are susceptible to mirror imaging. The mirror effect can be observed in variou