ConceptsNest

ACTIVE LISTENING SKILLS The active listening skillset involves these 6 active listening skills: Pay attention One goal of active listening is to set a comfortable tone that gives the other person an opportunity to think and speak. Allow “wait time” before responding . Don’t cut the other person off, finish their sentences, or start formulating your answer before they’ve finished. Pay attention to your body language as well as your frame of mind. Be focused on the moment and operate from a place of respect. Withhold judgment Active listening requires an open mind . As a listener and a leader, be open to new ideas, new perspectives, and new possibilities. Even when good listeners have strong views, they suspend judgment, hold any criticisms, and avoid arguing or selling their point right away. Reflect Don’t assume that you understand the person correctly — or that they know you’ve heard them. Mirror the person’s information and emotions by periodically pa