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Showing posts from October, 2020

ACTIVE AND CONSTRUCTIVE RESPONDING: COMMUNICATI

The feedback we receive can sometimes feel like nonsense. For Example, an employee in an organisation once stated:   “ This company doesn’t care about parents. ” The employee then proceeded to gripe about the lack of maternity and paternity benefits. Admittedly, the CEO agreed that the company’s maternity and paternity leave policies could be improved… But she was livid about the broad accusation that “ this company doesn’t care about parents. ” What an unfair generalization . The CEO was conflicted about how to react to the feedback: 1)       She didn’t want to come off as being defensive to her employee. 2)       But she also didn’t want sweeping, inflammatory remarks to be seen as well-received by the employee. How was she supposed to take this feedback? It felt like nonsense. Nonsense feedback usually comes in one of three forms… Given that how we receive feedback as a leader sets the tone of openness and honesty in the company , this is especially challenging. If we dis

ILLUSORY CORRELATION: MISGUIDED THINKING

Human beings have been blaming strange behaviour on the full moon for centuries. In the Middle Ages, for example, people claimed that a full moon could turn humans into werewolves. In the 1700s, it was common to believe that a full moon could cause epilepsy or feverish temperatures. We even changed our language to match our beliefs. The word lunatic comes from the Latin root word ‘luna’, which means moon. Today, we have (mostly) come to our sanities. While we no longer blame sickness and disease on the phases of the moon, we will hear people use it as a casual explanation for outlandish behaviour . For example, a common story in medical circles is that during a chaotic evening at the hospital one of the nurses will often say, “Must be a full moon tonight.” There is little evidence that a full moon actually impacts our behaviours. A complete analysis of more than 30 peer-reviewed studies found no correlation between a full moon and hospital admissions, lottery ticket pay-outs, suicid